1. MAKING A BOOKING: When you make a booking you undertake that you have the authority to accept these booking conditions on behalf of everyone travelling with you. A contract will exist as soon as we issue our confirmation invoice.This contract is made on the basis of these conditions, which are governed by English Law and the jurisdiction of the English Courts.

2. PRICE: When you make a booking you must pay a deposit as detailed on your booking form. The balance of the price must be paid at least 8 weeks before your departure. If the deposit and / or balance is not paid on time we shall cancel your travel arrangements. If the balance is not paid on time we shall retain your deposit.The final price of your arrangements will be quoted at the time of booking and shown on your invoice. We will not change the price after the booking has been confirmed except for any fuel or tax increases levied by the airlines or governments. For all bookings made within 7 days of departure there will be an additional charge of £15 to cover the additional costs in processing last minute bookings.

3. IF YOU CHANGE YOUR BOOKING: If, after our confirmation has been issued, you wish to change your travel arrangements in any way, we will do our best to make these changes but it may not always be possible. Any request for a change must be made in writing by the person who made the booking in the first place.There will be an administration charge of £25 and any further costs which we may incur in making the change.These costs may increase the closer to the departure date that you request the change and certain air tickets may not be changeable at all after the booking has been confirmed. Any alteration to your flights could incur up to 100% cancellation charges for that part of the arrangements.

4. IF YOU CANCEL YOUR BOOKING: You, or any member of your party, may cancel your travel arrangements at any time.The person who made the booking must write to confirm the cancellation and since we incur costs from the moment of booking, you will have to pay the cancellation figures shown on your invoice and set out below for all air packages. For all other arrangements we will advise you of the cancellation charges before confirming the booking. Please note that some services, such as air tickets, may have little or no refund value. Rocky Mountaineer Rail Tours are subject to special higher cancellation charges from 60 days prior to travel.

5. IF WE CANCEL OR CHANGE YOUR HOLIDAY: We make plans many months ahead of travel and although unlikely, it is possible we may have to make changes occasionally and we reserve the right to do. Most of these will be minor and we will advise you as soon as possible.We also reserve the right to cancel your travel arrangements, for example if the minimum number of clients required to operate the arrangement is not reached but we will not cancel your travel arrangements less than 8 weeks before departure, except where you fail to pay the balance of money due or due to circumstances amounting to force majeure. If we are unable to provide the booked arrangements, you can either have a refund of all money paid or accept an offer of alternative arrangements of a comparable standard if available and we will refund the difference if the alternative is cheaper. Minor changes include changes to carrier of time of flights by less than 12 hours, change to aircraft type or change of accommodation to another of similar standard. If however we make a major change we will inform you as soon as possible if there is time before departure.You can accept the changes, accept an alternative if one is available or cancel your booking and receive a full refund. In addition in all cases, except where the change amounts to force majeure, we will pay compensation as set out below:

The compensation we offer does not exclude you claiming more if you are entitled to. Force majeure means we will not pay compensation if we have to cancel or change your arrangements because of unforeseen circumstances beyond our control.These can include, for example, war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather. Special air fares are sometimes available and require full payment to be made by you at the time of booking with airline tickets being issued immediately. As these fares are very often non-refundable this will override the scale of cancellation charges shown above.Any changes to the scale will be advised to you at the time of booking.

6. COMPLAINTS: If you have a problem during your holiday please inform the supplier, such as the hotel and contact us immediately if things are not put right. If the matter is not resolved please write to us within 28 days of returning home giving you reference number and a short note of the problem.We will respond to you as soon as possible.Your rights may be affected if you fail to take any action whilst you are on holiday.

7. LIABILITY: In respect of package holidays only, we accept responsibility for ensuring that your travel arrangements which you book with us are as described. If we fail to provide the arrangements as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation if this has affected your enjoyment of your travel arrangements. We also accept responsibility for death, injury or illness caused by the negligent acts of our employees, agent’s suppliers or sub-contractors acting in the course of their employment in the provision of your travel arrangements.We will pay you such damages as might have been awarded in such circumstances under English law. In respect of travel by air, sea and rail and the provision of accommodation, our liability will be limited in the manner provided by the relevant international conventions.You may ask for copies by contacting our Head Office. For ‘other travel arrangements’ we only act as a booking agent for the supplier and Travel Options PLC has no liability whatsoever for any aspect of the travel arrangements and accepts no responsibility for any loss, personal injury or death howsoever caused, except where caused by our own proven negligence.

8. CONDITIONS OF CARRIAGE: The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may affect your rights to claim compensation and you may ask for copies of the relevant conditions of carriage from our office. In accordance with Air Navigation Orders in order to qualify for infant status a child must be under 2 at the date of the return flight.

9. PASSPORTS AND VISAS: It is the responsibility of all passengers to ensure they have valid 10 year passports, valid for at least 6 months after the expected date of return from travel. If you do not hold a full British Passport you may need a visa for certain destinations and you should check with the relevant Consulate as you will not be allowed to travel without the correct documentation.

10.HEALTH AND SAFETY: We take all reasonable precautions to ensure that your travel arrangements are performed as safely as possible but standards of health and safety vary overseas and you should naturally take precautions as you would at home.The Foreign and Commonwealth Office may have issued advice about your destination and you are advised to check this information on BBC2 Ceefax page 470 or at www.fco.gov.uk/travel or telephone 020.7008.0232

11.DATA PROTECTION ACT 1998: By making a reservation with us you agree to the use and disclosure of information given to us for the following purposes: to process your booking (when the information may be sent abroad) for market research and analysis, to prevent fraud and to enable us to contact you my letter, telephone or e-mail with details of our services. If you purchase our insurance we may pass your details to insurers.

Payment by Credit Card
Because of the fees imposed on us by the credit card companies, and in order to maintain our highly competitive prices, we have had no option but to try and recover part of the extra costs incurred when accepting payments in this way.

Travel Options will charge 2% on all credit card fees in respect of deposit payments and bookings paid in full at the time of booking. This additional charge can be avoided by making the payment of your balance by cheque or authorised debit card. Methods approved are VISA and MasterCard.

Payment of balances or full payment may be made also by American Express subject to a 3% surcharge at all times.